Global Quality Excellence Manager
hace 11 horas
**About Us**
At Docplanner, we're driven by a simple yet powerful idea: putting patients at the forefront of healthcare. We've been doing this for over 10 years, empowering patients to leave and read reviews about their visits and providing doctors with the technology to manage bookings efficiently.
Today, we're leaders in 13 countries, trusted by more than 90 million patients every month, and backed by top venture capital funds like Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners.
We're not just a company - we're a community of innovators who believe that technology can make healthcare more human. And we're looking for someone to join us on this journey as our Global Quality Specialist.
**What You'll Be Doing**
You'll be working closely with local structures across all countries to develop insights that drive action and strategy. This will involve analyzing performance data in real-time, making recommendations for improvement, and ensuring that our teams have the tools and support they need to succeed.
As a key member of our global operations team, you'll own the relationship between our QA team and local structures, driving operational excellence and quality KPIs management.
You'll also be responsible for improving customer care's impact on the customer lifecycle, driving information cycles between CC and other departments, and championing quality metrics and principles throughout the organization.
**What You'll Need**
To succeed in this role, you'll need:
- 2+ years of experience in quality management
- Exceptional communication skills
- The ability to work proactively and curiously
- Strong analytical skills, with proficiency in Excel
**Why You'll Thrive Here**
We offer a dynamic and supportive work environment, with opportunities to grow and develop your skills. You'll be part of a global team that's passionate about making a difference in healthcare, and you'll have the chance to work on projects that truly matter.
We estimate that the salary range for this position is around $80,000-$110,000 per year, depending on location and experience.
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