Spécialiste en Relations Clients Madrid

hace 1 semana


Madrid, Madrid, España Will Rh A tiempo completo

Rejoignez une entreprise dynamique dans le secteur de l'assurance et de la garantie pour les appareils domestiques et électroniques des particuliers. Nous sommes à la recherche d'un spécialiste en relations clients francophone pour rejoindre notre équipe à Madrid.

Salaires

Nous offrons un salaire attractif de 20 183 € de fixe, accompagné d'une prime de langue de 1 300 € (base annuelle) et de primes sur objectifs déplafonnées versées mensuellement.

Description du poste

Vous travaillerez au sein d'une équipe motivate et bienveillante, où vous serez chargé(e) de fournir un service client optimal aux clients par téléphone, par email et en personne. Vous serez également responsable du traitement des demandes, de la vente de produits et services supplémentaires et de la gestion des réclamations.

Compétences requises

La ou le candidat idéal doit être capable de communiquer efficacement en français (niveau natif), avoir de l'empathie et de la résilience, être capable de gérer son temps et ses priorités, ainsi que d'être adaptatif et en mesure de relever des défis.

Avantages

Nous proposons une politique de télétravail hybride avec 8 jours/mois si vous habitez à Madrid, soit un poste en 100 % télétravail depuis l'Espagne. Deux semaines de formation sont proposées, avec horaires de bureau de 9 h à 18 h et pas de travail le week-end. Un management bienveillant et une formation continue sont également mis en place pour accompagner votre évolution professionnelle.

Vos avantages sociaux comprennent 26 jours de congés/an + 7 jours de récupération/an, une mutuelle après un an d'ancienneté et des tickets restaurants de 200 €/mois.



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