IT Client Solutions Specialist

hace 1 mes


Barcelona, Barcelona, España isolutions AG A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our dynamic team at isolutions AG. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers.

Responsibilities

Key responsibilities of this role include:

  • Providing second-level support for CRM application issues and managing incidents or change requests from start to finish.
  • Managing our customers and ensuring customer satisfaction, particularly for those not directly involved in an ongoing project.
  • Strengthening relationships with customers through continuous communication.
  • Informing customers twice a year about release waves and presenting and advising them on new Microsoft features.
  • Continuously improving our service offering with new creative and innovative ideas to provide our customers with an exceptional experience and high-quality service.
  • Managing contracts and setting up new service contracts with new customers, as well as ongoing contract management.
Requirements

To be successful in this role, you will need:

  • 2+ years of experience in IT projects as a Technical/Functional Consultant, Customer Success Manager, or similar role.
  • Excellent organizational and communication skills, with experience in working with and managing clients.
  • A business mindset and the ability to identify opportunities for upselling and project development.
  • The ability to connect the dots between client needs and company needs, ensuring the best outcome for both.
  • Motivation and passion for client interactions and problem-solving.
  • Fluency in German and excellent English language skills.
What We Offer

As a valued member of our team, you can expect:

  • A permanent contract and interesting fringe benefits.
  • A hybrid work model that allows you to work from home or in our Barcelona office.
  • A structured career development plan based on your professional goals.
  • A yearly training budget, Microsoft Certifications, and bi-weekly 'Tech Lunches.'
  • The choice of your hardware.
  • Free language classes (Spanish, English, and German).
  • An additional week of vacation for Corporate Social Responsibility.
  • An annual team event in Switzerland.
  • A dynamic environment and a unique team spirit.

We look forward to receiving your application and discussing this exciting opportunity further.



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