Product Service Delivery Specialist
hace 6 días
Job Summary
HP Industrial Print Software and Solutions is seeking a skilled Product Service Delivery Specialist to join our team. This role will be responsible for strategizing and executing service delivery projects that span the entire product life cycle, from new product introduction to current product maintenance and evolution or discontinuation. The ideal candidate will have a strong background in technical knowledge and excellent communication skills to manage relationships with stakeholders across multiple organizations.
Responsibilities
• Utilizes growing technical knowledge to address application issues involving high risk or complexity.
• Tackles single and cross technology/application incidents independently and collaborates with the team, delivery centers, and other organizational units to effectively resolve complex cases, documenting known errors and workarounds.
• Identifies, manages, and leads potential escalations and alert management, in accordance with established procedures and policies.
• Collaborates with marketing, sales, and engagement teams to ensure accurate reflection of customers and their needs.
• Assesses, enacts, and validates complex and high-risk changes/solutions to fulfill customer requirements; participates in a Change Advisory Board.
• Supervises the processes of configuration management, addresses issues, and establishes methodologies for enhancing operational efficiencies.
• Analyzes complex business and systems processes and synthesizes closed-loop feedback management to address customer issues effectively.
• Applies organizational solutions to fulfill complex customer needs, including innovative service delivery models for new services.
• Enhances the effectiveness and efficiency of capacity management processes and operational practices, evaluating the potential impact of proposed changes on capacity design and planning.
• Leads activities related to damage assessment, coordinates with other recovery teams, makes decisions regarding recovery steps, maintains comprehensive records, and furnishes reports on recovery status.
• Applies developed subject matter knowledge to solve difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
Education & Experience
Recommended: Four-year or Graduate Degree in Computer Science, Information Technology Service Management, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
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