Director of Global Customer Relationships

hace 2 días

Valencia, Valencia, España Hewlett-Packard A tiempo completo
Job Title: Director of Global CRM

Job Summary:

The Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.

Key Responsibilities:

  • Lead the Global CRM team and manage the day-to-day operations of CRM activities.
  • Define and monitor CRM KPIs and metrics, such as customer lifetime value, retention rate, churn rate, and net promoter score.
  • Develop and implement CRM strategies and best practices to acquire and retain customers, and to increase customer loyalty, retention, and satisfaction.
  • Design, execute, and evaluate CRM campaigns and programs across multiple channels and platforms, such as email, SMS, push notifications, web, and mobile.
  • Segment and target customers based on their behavior, preferences, and needs, and deliver personalized and relevant messages and offers.
  • Test and optimize CRM campaigns and programs to improve performance and ROI.
  • Analyze and report on the impact and effectiveness of CRM campaigns and programs – provide insights and recommendations for improvement.
  • Collaborate with other departments, such as marketing, sales, product, and analytics, to ensure alignment and integration of CRM goals and initiatives.
  • Stay updated on the latest trends and best practices in CRM and customer loyalty.

Qualifications:

  • Bachelor's degree in marketing, business, or related field. Master's preferred.
  • Minimum 10+ years of experience in CRM, customer loyalty, or retention marketing.
  • Strong depth in analytics and ROI optimization of CRM programs.
  • Proven track record of developing and implementing successful CRM strategies and campaigns.
  • Strong knowledge of CRM tools and platforms, such as Salesforce, HubSpot, etc.
  • Strength in data analysis and reporting, and familiar with CRM metrics and KPIs.
  • Excellent communication, presentation, and leadership skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Customer-centric and results-oriented mindset.

Compensation and Benefits:

The base pay range for this role is $146,650 to $234,600 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including health insurance, dental insurance, vision insurance, long term/short term disability insurance, employee assistance program, flexible spending account, life insurance, and generous time off policies.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer:

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Location:

Boise, Idaho, United States of America; Palo Alto, California, United States of America; Reading, Berkshire, United Kingdom; Sant Cugat del Valles, Barcelona, Spain; Spring, Texas, United States of America

Type:

Full time

Job ID:

#J-18808-Ljbffr

  • Global CRM Director

    hace 1 día

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRM Job DescriptionThe Director of Global CRM is a key leadership role responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Global CRM Director

    hace 1 día

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and...

  • Global CRM Director

    hace 2 días

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and...

  • Global CRM Director

    hace 1 día

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRM Job DescriptionThe Director of Global CRM is a key leadership role responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Executive Director of Business Development

    hace 2 días

    Valencia, Valencia, España Mygwork A tiempo completo

    Unlock Your Potential as a Business Development DirectorAt Thermo Fisher Scientific, we're committed to making a positive impact on a global scale. As a Business Development Director, you'll play a key role in driving our mission forward by securing and retaining business for our clinical research services.Key Responsibilities:Develop and execute sales...

  • Executive Director of Business Development

    hace 2 días

    Valencia, Valencia, España Mygwork A tiempo completo

    Unlock Your Potential as a Business Development DirectorAt Thermo Fisher Scientific, we're committed to making a positive impact on a global scale. As a Business Development Director, you'll play a key role in driving our mission forward by securing and retaining business for our clinical research services.Key Responsibilities:Develop and execute sales...

  • Global CRM Strategist

    hace 2 días

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. The successful candidate will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key...

  • Global CRM Strategist

    hace 2 días

    Valencia, Valencia, España Hewlett-Packard A tiempo completo

    Director of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. The successful candidate will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key...

  • Executive Director of International Campus

    hace 4 semanas

    Valencia, Valencia, España Berklee College Of Music A tiempo completo

    About the Role:The Executive Director of Berklee Valencia will be the leader of the campus, responsible for the vision and strategic direction of the campus as well as the successful day-to-day operations.Key Responsibilities:Oversight and direction of all areas of the campus, including academic programs, enrollment, student affairs, diversity and inclusion,...

  • Executive Director of International Campus

    hace 1 mes

    Valencia, Valencia, España Berklee College Of Music A tiempo completo

    About the Role:The Executive Director of Berklee Valencia will be the leader of the campus, responsible for the vision and strategic direction of the campus as well as the successful day-to-day operations.Key Responsibilities:Oversight and direction of all areas of the campus, including academic programs, enrollment, student affairs, diversity and inclusion,...

  • Executive Director of Business Development

    hace 2 días

    Valencia, Valencia, España Mygwork A tiempo completo

    Unlock Your Potential as a Business Development DirectorThermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled Business Development Director to join our team. As a key member of our Clinical Research organization, you will play a critical role in driving business growth and expanding our presence in the European...

  • Executive Director of Business Development

    hace 2 días

    Valencia, Valencia, España Mygwork A tiempo completo

    Unlock Your Potential as a Business Development DirectorThermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled Business Development Director to join our team. As a key member of our Clinical Research organization, you will play a critical role in driving business growth and expanding our presence in the European...

  • Customs Broker Agent

    hace 1 mes

    Valencia, Valencia, España Maersk A tiempo completo

    Job Purpose:We are seeking a highly skilled and experienced Customs Broker Agent to support our global logistics transformation. The successful candidate will be responsible for ensuring effective customs import processes, delivering exceptional customer satisfaction, and contributing to our company's success.Key Responsibilities:Provide exceptional customer...

  • Customs Broker Agent

    hace 1 mes

    Valencia, Valencia, España Maersk A tiempo completo

    Job Purpose:We are seeking a highly skilled and experienced Customs Broker Agent to support our global logistics transformation. The successful candidate will be responsible for ensuring effective customs import processes, delivering exceptional customer satisfaction, and contributing to our company's success.Key Responsibilities:Provide exceptional customer...

  • Senior Sales Executive

    hace 2 días

    Valencia, Valencia, España C.H. Robinson A tiempo completo

    Job Title: Senior Sales Executive - Global ForwardingC.H. Robinson, a leading logistics platform, is seeking a seasoned Senior Sales Executive to join their team in Valencia. As a key player in the company's sales strategy, you will be responsible for generating new business opportunities and building strong relationships with clients.Key...

  • Senior Sales Executive

    hace 2 días

    Valencia, Valencia, España C.H. Robinson A tiempo completo

    Job Title: Senior Sales Executive - Global ForwardingC.H. Robinson, a leading logistics platform, is seeking a seasoned Senior Sales Executive to join their team in Valencia. As a key player in the company's sales strategy, you will be responsible for generating new business opportunities and building strong relationships with clients.Key...

  • Key Account Sales Director

    hace 4 semanas

    Valencia, Valencia, España Manning Global Ag A tiempo completo

    Key Account Sales ManagerManning Global Ag is seeking a highly skilled Key Account Sales Manager to join our team in Spain. As a key member of our sales team, you will be responsible for generating sales and marketing opportunities, developing strategies to hit sales targets, and building strong relationships with key customers.Responsibilities:Generate...

  • Key Account Sales Director

    hace 4 semanas

    Valencia, Valencia, España Manning Global Ag A tiempo completo

    Key Account Sales ManagerManning Global Ag is seeking a highly skilled Key Account Sales Manager to join our team in Spain. As a key member of our sales team, you will be responsible for generating sales and marketing opportunities, developing strategies to hit sales targets, and building strong relationships with key customers.Responsibilities:Generate...

  • Global Sales Director

    hace 1 mes

    Valencia, Valencia, España Vitrolife Group A tiempo completo

    About the RoleVitrolife Group is a leading company in the field of assisted reproduction, and we are seeking a highly skilled and experienced professional to join our team as a Global Sales Director. As a key member of our executive management team, you will be responsible for leading the development and management of budgets for the global sales and...

  • Executive Director of Berklee Valencia Campus

    hace 1 mes

    Valencia, Valencia, España Berklee College Of Music A tiempo completo

    Berklee College of Music's Global PresenceAbout the Role: We are seeking a visionary leader to spearhead the Berklee Valencia campus, driving its strategic direction and day-to-day operations.Key Responsibilities:Leadership and Vision: Develop and execute the campus's strategic plan, ensuring alignment with Berklee's global mission and objectives.Operational...