Customs Broker Agent

hace 2 meses

Valencia, Valencia, España Maersk A tiempo completo

Job Purpose:

We are seeking a highly skilled and experienced Customs Broker Agent to support our global logistics transformation. The successful candidate will be responsible for ensuring effective customs import processes, delivering exceptional customer satisfaction, and contributing to our company's success.

Key Responsibilities:

  • Provide exceptional customer service and support to clients, ensuring their needs are met in a timely and efficient manner.
  • Offer solutions to challenges and resolve issues that are critical to improving performance and profitability for both our company and the customer on a day-to-day basis.
  • Continuously follow up on all customs clearance and compliance processes to ensure smooth and efficient operations.
  • Participate in customer visits to promote customs products when required.
  • Communicate and liaise with relevant stakeholders, including customs authorities, Maersk offices, and the customer's organization, to build strong relationships and ensure mutual benefit.

We are looking for:

  • A degree in international trade or a related field.
  • Proficiency in Microsoft systems.
  • At least 3 years of experience as a customs agent, with a strong understanding of import processes in various modes (ocean, air, truck, etc.) and customs locations.
  • Strong knowledge of customs procedures, forwarding, and shipping.
  • Excellent communication skills, with the ability to ensure high-level communication with key stakeholders and internal team members.
  • Collaboration skills and the ability to multi-task at a high level.
  • Strong process-oriented approach to work, with excellent attention to detail.
  • Resilient team player who is goal-oriented and demonstrates a high level of commitment, with the ability to work under minimal supervision.
  • Excellent written and verbal skills in English (B2 or higher is mandatory).

Ideal Candidate:

We are looking for a proactive, dynamic, and well-organized person who is passionate about delivering exceptional customer service and support. The ideal candidate should have a strong background in customs clearance and compliance, with a deep understanding of international commerce and logistics. The ability to work effectively in a fast-paced environment and build strong relationships with stakeholders is essential.

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