Cloud Business Support Specialist

hace 2 meses

Barcelona, Barcelona, España TD SYNNEX A tiempo completo
Job Title: Cloud Business Support Analyst

About the Role:

We are seeking a highly skilled Cloud Business Support Analyst to join our team at TD SYNNEX. As a key member of our Cloud Systems & Services team, you will be responsible for optimizing business processes required for our eCommerce solutions.

Key Responsibilities:

  • Map process flows across Operations teams, collecting, documenting, and analyzing data to identify process gaps and support process improvement initiatives.
  • Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
  • Proactively monitor cloud resources and identify potential performance bottlenecks.
  • Document all processes accordingly, ensuring homogeneous and up-to-standard procedures across locations within regional scope.
  • Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
  • Ensure relationship with countries and other stakeholders under excellence metrics.
  • Review KPIs and SLAs and work upon them to keep expected metrics.

Requirements:

  • Experience in a technical support or operations role, preferably with cloud technologies.
  • Ability to work autonomously and independently.
  • Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.
  • Comfortable working in an international result-driven project organization.
  • Technical know-how tools such as SAP, MS office products, hardware, and operating systems, as well as monitoring tools.
  • Significant experience working with large multinational accounts.
  • Written and oral communication and presentation skills in English language, additional European languages being a plus.
  • Excel advance knowledge considered a plus but not mandatory.
  • Process-driven: improve current processes, step-by-step manual creation, communication.
  • Cloud Security is a plus.

What We Offer:

  • A collaborative and growth-oriented work environment that values innovation and professional development.
  • A dynamic, proactive, and multi-national team consisting of uniquely creative individuals from all walks of life.
  • Sheer limitless career development opportunities across job functions, departments, and geographical locations.
  • Empowerment to co-develop business procedures and be part of the success of our global organization.
  • Supportive working climate with managers becoming mentors and colleagues becoming friends.
  • Various well-being initiatives to ensure your well-being.
  • Flexible compensation and competitive salary.
  • Medical security, including health and dental insurance, and medical experts.
  • Social Responsibility initiatives to support projects that make this world a better place.
  • Hybrid working model to offer the best of both worlds.

Grow Your Career:

  • Accelerate your path to success with formal programs on leadership and professional development.
  • Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Make the most of our global organization by networking with other new coworkers and participating in internal, peer-led inclusive communities and activities.

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