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Distinguished Norwegian Leadership Role
hace 1 mes
Company Overview:
H&M Group Customer Service is a vital component of the company's vision for growth and customer satisfaction. With a global presence of around 3,500 colleagues across 17 established CS Centres, we strive to deliver exceptional guidance and inspiration to our customers through various channels.
Salary: The estimated annual salary for this position is approximately $85,000 - $110,000, depending on experience and qualifications.
Job Description:
We are seeking an enthusiastic and structured Norwegian Team Leader to lead a team of Customer Service agents and ensure the best possible experience for our customers. Key responsibilities include:
- Leading, managing, and inspiring a team of Customer Service agents
- Implementing and driving towards goals with your team while developing yourself and others
- Improving overall employee performance through feedback and coaching
- Supporting staff in providing excellent customer experiences
- Making decisions that benefit customers, colleagues, and the business
- Creating an inspiring work environment where customer service excellence and employee satisfaction thrive
Required Skills and Qualifications:
To succeed in this role, you should possess:
- An excellent level of proficiency in the Norwegian language, both written and spoken
- Leadership experience and strong leadership skills
- Great communication skills with a coaching approach
- A passion for leading people in change
- Good organizational skills and ability to work independently
- The ability to prioritize and plan for colleagues, business, and customers
- A fair, empathetic, and committed mindset to the business and well-being of colleagues
- Proficient English language skills
Benefits:
H&M Group offers a competitive compensation package, opportunities for career growth and development, and a collaborative work environment.
