Technical Writing Manager

hace 2 semanas

Madrid, Madrid, España Glia A tiempo completo
About the Role

We are seeking a highly skilled Technical Writing Manager to lead our team of technical writers and help them create high-quality documentation for our clients. As a Technical Writing Manager, you will be responsible for leading a team of technical writers located in Estonia, and will be based in Spain.

Key Responsibilities
  • Team Leadership and Development
    • Facilitate frequent and effective feedback to team members
    • Conduct regular one-on-one meetings with each team member
    • Assist with operational concerns and questions, and serve as the first point of contact for team members
    • Understand the long-term aspirations of each team member and help them translate these into specific short- to mid-term goals
    • Recognize growth and performance, and make cases for promotion
    • Support team members in finding learning materials, encouraging special interest and study groups, book clubs, and coordinating conference attendance
    • Be responsible for effective team dynamics, including trust, accountability, cooperation, and more
    • Run activities for group support, such as project celebrations, retrospectives, team lunches, vacation scheduling, team agreements, and charters
  • Hiring and Onboarding
    • Run hiring cycles, defining job descriptions, conducting interviews, assessing final fit, and onboarding new team members
  • Writing, Information Architecture, and Process Improvement
    • Work with internal teams to obtain an in-depth understanding of the product and documentation requirements
    • Produce high-quality documentation that meets applicable standards and is appropriate for enterprise customers and partners
    • Write easy-to-understand user interface text, online help, and developer guides
    • Create tutorials to help end-users use a variety of applications
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
    • Create and maintain the information architecture
    • Assist in writing and reading of patents
    Requirements
    • 5+ years of experience as a technical writer
    • 2+ years of experience leading a team of technical writers
    • Outstanding communication skills, both verbally and in writing
    • Ability to thrive in a self-motivated, fast-paced, ambiguous, and rapidly changing environment
    • Experience with OpenAPI and REST API in general
    • Deep understanding of the software development life cycle and other engineering practices
    • Interest and ability to learn new technologies from an end-user perspective via hands-on experimentation
    • Good research and analytical skills to gather, understand, and interpret new technically complex information
    • Fluency in US English, with special attention to writing skills and grammar
    Bonus Requirements
    • Previous experience in software and/or product development (e.g. as a system analyst, software engineer, or QA)
    • Basic knowledge of CSS and HTML, JSON, Markdown, Git, and common Linux/macOS command-line tools
    • Access to all the latest tools and equipment needed
    • Sports compensation, reimbursement for therapy and counseling sessions
    • Team events, such as annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia Olympic Games
    • Diversity: 25 countries represented

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