Senior Operations Director EMEA
hace 4 semanas
About TaskUs: We are a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure. TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
- Competitive industry salaries with estimated annual salary around $150,000 - $250,000 depending on location and experience.
We prioritize our employees' well-being by offering comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.
As the Division Vice President of Operations for EMEA at TaskUs, you will assume a critical role in the leadership team, shaping and executing operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry.
Key Responsibilities- Operational Strategy: Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives.
- Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently.
- Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery.
- Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.
- Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability.
- Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements.
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