Document Management Solutions Expert
hace 4 semanas
About Us
At Smallpdf, we empower businesses and individuals to share documents with confidence. With a presence in over 70 countries, our innovative PDF technology is trusted by more than 6,000 customers worldwide. As pioneers in the PDF industry since 1994, we've played a significant role in shaping the PDF standard. Our software solutions enable customers to streamline their business processes effectively.
Culture
We take pride in our inclusive, supportive, and fun culture that fosters career growth. Our team of PDF technology experts is passionate about delivering exceptional customer experiences. We value transparency, accountability, and continuous improvement.
About the Role
We're seeking a high-energy Customer Success Manager (CSM) to join our strategic client management team. The ideal candidate will be responsible for developing strong relationships with current clients, identifying new business opportunities, and ensuring 360-degree customer satisfaction.
Responsibilities
- Manage customer relationships, develop strategies for retention and expansion.
- Negotiate contracts, pricing discussions, and technical conversations.
- Consult with customers to find solutions to document lifecycle management challenges.
- Collaborate with Product Managers to ensure customer feedback is incorporated into product roadmaps.
- Serve as the primary point of contact for specific accounts, addressing their needs and concerns.
- Monitor customer satisfaction, identify areas for improvement, and implement changes to increase retention rates.
Key Skills and Qualifications
- Strong communication and negotiation skills.
- Ability to build trust with customers and drive long-term relationships.
- Familiarity with CRM systems (HubSpot).
- Experience in sales, account management, or customer success.
Salary and Benefits
The estimated salary for this position is around $80,000-$100,000 per year, depending on location and experience. Additional benefits include comprehensive health insurance, flexible work arrangements, and professional development opportunities.
How to Apply
Interested candidates should submit their resumes and cover letters for consideration.
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