Field Service Engineer IT Specialist

hace 5 días

Sant Cugat, Barcelona, España Roche A tiempo completo

About the Role

At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Key Responsibilities

  • Excellence in Operability: Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance. Train users to handle and use these solutions effectively.
  • Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients. Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience.
  • Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required. Adhere to the quality reporting standards defined by Roche.
  • Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.

Requirements

  • Education: High Education Training or Bachelor's Degree in Technical or Higher Engineering, Health Sciences, or similar.
  • Language: Fluent level of Spanish.
  • Geographic Mobility: Geographic mobility within the national territory - This position is a field role position and the candidate should be based in Barcelona's area.

About You

  • Leadership and Communication: Strong leadership and communication skills.
  • Teamwork: Ability to work in a team environment.
  • In-depth Knowledge: In-depth knowledge of Roche's product and/or service portfolio.
  • Stakeholder Management: Strong stakeholder management and organizational knowledge.
  • Customer Orientation: Customer-oriented mindset.

About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Equal Opportunity Employer

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