Digital Product Development Specialist
hace 4 semanas
**Job Overview**
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
The Agilent Digital team's strategic intent is to deliver a differentiated digital experience throughout the customer buying journey for new and repeat customers. This role focuses on enhancing and simplifying the customer's buying experience by working closely with cross-functional teams to drive digital product adoption and increase online order growth.
**Key Responsibilities**
- Support and collaborate with product managers in developing requirements and clarity to drive new digital customer solutions into the market.
- Lead ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
- Refine broad concepts and customer requirements into structured IT requirements that enable execution through cross-functional projects.
**Principle Duties**
- Translate VOC into actionable insights and partner with digital portfolio manager to develop long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.
- Conduct market research, experimentation, and customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
- Leverage inventory of existing digital capabilities to inform approaches for product solutions.
**Expected Outcomes**
- Design solutions across a highly complex, cross-functional organization that meet the needs of global customers.
- Work as Level 3 support for eCommerce, guiding the eCommerce support team and managing the AMS Defect Backlog.
- Accountable for tracking and delivering projects on-time and on budget.
**Benefits**
This role offers a competitive salary range of **$90,000 - $110,000 per year**, depending on experience and qualifications, along with opportunities for professional growth and development.
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