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Sales Administrator
hace 2 meses
We are seeking a highly organized and detail-oriented Sales Administrator to join our team at Hitachi Vantara Corporation. As a Sales Administrator, you will play a critical role in supporting our Sales team across Europe, Middle East & Africa by handling various administrative tasks, including order processing, spare parts management, and customer inquiries.
Key Responsibilities- Order Processing: Review orders for accuracy, checking pricing, availability of parts, billing & shipping address, and ensuring timely delivery.
- Spare Parts Management: Process spare parts orders, configure machines based on specifications provided by product specialists, and maintain accurate records.
- Customer Inquiries: Respond to quotes, lead time, and general enquiries from existing and new customers, providing prompt and accurate information.
- Technical Support: Liaise with technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors.
- Order Status Updates: Notify customers on progress of orders and when ready to ship.
- Dispute Resolution: Investigate and resolve dispute resolutions (wrong part shipped, short shipment, damaged delivery).
- Administrative Tasks: Maintain spreadsheet files up to date, perform general day-to-day administration (filing, answering telephone, etc.).
- Excellent Communication Skills: Ability to communicate effectively with internal and external stakeholders.
- SAP/Excel Skills: Good working knowledge of SAP Hana 4, module SD, and Excel.
- Fast Learning Ability: Ability to quickly learn and adapt to new systems and processes.
- Methodical and Organized: Strong organizational skills with attention to detail.
- Stress Management: Ability to manage stress and prioritize tasks effectively.
- International Shipping Experience: Understanding of international shipping procedures and regulations.
- Language Skills: Bilingual in English language mandatory; French or other languages are a plus.
As a Sales Administrator at Hitachi Vantara Corporation, you will have the opportunity to work in a dynamic and supportive team environment, with a competitive salary and benefits package. We are an equal opportunity employer and welcome applications from diverse candidates.
