Customer Operations Associate

hace 4 días


Madrid, Madrid, España Embat A tiempo completo
About Embat

Embat is a cutting-edge financial management platform designed for medium and large-sized enterprises. Our mission is to empower businesses to make informed decisions by providing real-time financial insights and forecasting capabilities.

Job Description

We are seeking a highly motivated and organized Customer Operations Associate to join our team. As a key member of our Customer Success team, you will be responsible for leading and following up on customer inquiries, understanding customer needs, and developing knowledge bases for customers.

Key Responsibilities:
  • Lead and follow-up on customer inquiries and issues
  • Understand customer needs and provide feedback for platform improvement
  • Develop and maintain knowledge bases for customers
  • Proactive problem resolution and relationship building with customers and internal stakeholders
Requirements:
  • Experience in ticketing management and customer service
  • Hybrid profile with ability to work with different teams and have a global impact
  • Knowledge of CRM software (Zendesk)
  • Hands-on attitude and ability to execute tasks
  • Interest in fintech and strong organization skills
What We Offer

We offer a competitive salary, hybrid working setup, and flexible schedule. You will have access to the latest technology, private health insurance, and career progression opportunities. Join our team and be part of a dynamic and inclusive culture.



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