Customer Operations Associate
hace 4 días
At Embat, we're building a financial management platform that empowers businesses to make informed decisions. As a Customer Operations Associate, you'll play a crucial role in ensuring our customers receive exceptional support and service.
Key Responsibilities:- Lead and follow-up on customer inquiries and issues
- Develop and maintain a knowledge base for customers
- Proactively resolve technical issues and escalate as needed
- Collaborate with internal teams to optimize processes and improve customer experience
- Experience in ticketing management and customer service
- Hybrid profile with ability to work with different teams
- Knowledge of CRM software (Zendesk)
- Strong organization skills and ability to manage multiple projects
- Team-player with a 'we' mindset
- Competitive salary and benefits
- Hybrid working setup and flexible schedule
- Latest technology and tools to do impactful work
- Access to private health insurance and other perks
We're looking for a passionate and motivated individual who is eager to make a difference in the financial management space. If you're a team-player with a customer-centric approach, we'd love to hear from you
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Customer Operations Associate
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Madrid, Madrid, España Embat A tiempo completoAbout EmbatEmbat is a cutting-edge financial management platform designed for medium and large-sized enterprises. Our mission is to empower businesses to make informed decisions by providing real-time financial insights and forecasting capabilities.Job DescriptionWe are seeking a highly motivated and organized Customer Operations Associate to join our team....
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Customer Operations Associate
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Madrid, Madrid, España Embat A tiempo completoAbout EmbatEmbat is a cutting-edge financial management platform designed for medium and large-sized enterprises. Our mission is to empower businesses to make informed decisions by providing real-time financial insights and forecasting capabilities.Job DescriptionWe are seeking a highly motivated and organized Customer Operations Associate to join our team....
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