Customer Operations Associate

hace 4 días


Madrid, Madrid, España Embat A tiempo completo
Customer Operations Associate

At Embat, we're building a financial management platform that empowers businesses to make informed decisions. As a Customer Operations Associate, you'll play a crucial role in ensuring our customers receive exceptional support and service.

Key Responsibilities:
  • Lead and follow-up on customer inquiries and issues
  • Develop and maintain a knowledge base for customers
  • Proactively resolve technical issues and escalate as needed
  • Collaborate with internal teams to optimize processes and improve customer experience
Requirements:
  • Experience in ticketing management and customer service
  • Hybrid profile with ability to work with different teams
  • Knowledge of CRM software (Zendesk)
  • Strong organization skills and ability to manage multiple projects
  • Team-player with a 'we' mindset
What We Offer:
  • Competitive salary and benefits
  • Hybrid working setup and flexible schedule
  • Latest technology and tools to do impactful work
  • Access to private health insurance and other perks

We're looking for a passionate and motivated individual who is eager to make a difference in the financial management space. If you're a team-player with a customer-centric approach, we'd love to hear from you



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