Barcelona Technical Support Specialist
hace 3 semanas
Blu Selection
At Blu Selection, we're on the hunt for a talented Dutch Speaking Customer Service Representative to join our team in Barcelona. As a key member of our customer support team, you'll be responsible for delivering exceptional service to our clients by managing incoming requests and providing expert assistance.
About the Role:
- Manage incoming user requests and provide expert assistance via various channels (phone, email, chat).
- Resolve technical issues that require advanced knowledge and expertise, utilizing your skills in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products.
- Assist customers with inquiries regarding specialized products like Soundtouch & Bose Music, ensuring timely resolutions and maintaining high customer satisfaction levels.
- Expand your knowledge of user-specific applications continuously, staying up-to-date with the latest technologies and trends.
- Communicate effectively with customers, providing clear updates on request status and resolving issues efficiently.
Requirements:
- Native or fluent in Dutch, with an advanced level of English.
- Excellent customer care and problem-solving skills, with the ability to work well under pressure and adapt to changing situations.
- High technical knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products.
- Comfortable using both Windows and Mac environments.
- A minimum of 1 year of experience in customer service, preferably in technical support.
- Strong communication skills, with the ability to work collaboratively as part of a dynamic team.
What We Offer:
- Competitive compensation package, including a salary range of €25,000 - €35,000 per annum, depending on experience.
- Full-time contract: 39 hours/week, Monday to Friday (9:00 AM – 6:00 PM).
- Central Barcelona location: Work in a vibrant city with easy access to all amenities.
- Referral bonuses: Bring your friends to work with you and earn extra rewards.
- Full paid training: We'll provide you with all the tools and training you need to succeed.
- Career development programs: Specialized courses and language classes to enhance your skills.
Ready to Take the Leap?
We're committed to investing in your success and offering an inclusive and supportive environment where you can develop your skills and advance your career. Apply today and start your journey as a Dutch Speaking Customer Service Representative in beautiful Barcelona
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