Support Professional with Greek Expertise
hace 2 semanas
At Astrea Recruitment, we are dedicated to turning job search challenges into a rewarding experience. With 17 years of excellence in recruitment, we pride ourselves on being among the best. Why Sofia/Bulgaria? This emerging destination offers promising career opportunities in IT, BPO, and finance, coupled with a low cost of living and rich cultural life, ensuring a perfect work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.
We are seeking skilled professionals for the Support Superhero role with Greek and English language proficiency (based in Sofia/Bulgaria). Essential Responsibilities:
- Respond to customer inquiries via calls, chats, and emails, resolving service issues promptly;
- FOLLOW established procedures to escalate complex inquiries when necessary;
- Inform customers about products and services, utilizing company knowledge;
- Maintain accurate records using multiple systems;
- Collaborate with the team to provide excellent support.
Requirements:
- Fluent Greek (C1) and good English (B2) skills;
- Contact center or customer service experience is a plus;
- Ability to quickly adapt to new products, processes, and technologies;
- Reliable attendance and strong time management skills;
- Computer literacy.
Our client offers a competitive salary range of 3000-3500 BGN GROSS, along with additional bonuses, full-time employment on standard working hours, health insurance, paid annual leave days, initial training, ongoing upskilling, and various benefits including a Multisport card, transport allowance, corporate discounts, and gift vouchers.
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