Customer Service Representative with Native German Skills

hace 4 semanas


Barcelona, Barcelona, España Team A tiempo completo
Job Summary:

We are seeking a highly skilled Customer Service Representative with native German language abilities to join our team in Barcelona. As a key member of our Phone Support team, you will be responsible for providing exceptional customer service to our Swiss market clients.

**Key Responsibilities:**

* Establish a relationship of trust with every customer who contacts us, representing the values of the company.
* Provide first-level support on domains, email, hosting, dedicated and virtual servers, and website creation tools.
* Accompany the customer until their questions are fully answered.
* Detect the needs of our customers, advising them on the purchase of new products.
* Maintain a commercial attitude.
* Follow up with customers in need of support and technical assistance by email, chat, and/or telephone.
* Escalate queries that cannot be resolved to the second-level support team.

**What We Offer:**

* A stable position in a close and friendly environment.
* Continuous learning through technical training courses to stay updated with sector developments.
* Tickets Restaurant to keep you energized.
* Health insurance.
* Remote work options since 2019.

**Requirements:**

* High skills in the German language are essential (Swiss-German would be a big plus).
* English language skills are welcome; Italian and French are a plus.
* Demonstrable previous experience in customer service and/or helpdesk is preferred.
* If lacking experience, related studies and/or a clear customer orientation and attitude are acceptable.
* Impeccable oral and written communication skills.
* Ability to work autonomously in a highly collaborative environment.

**What We Value:**

* A win-win mindset.
* Experience working in the Swiss market is optimal.
* Passion for helping others - you love what you do.
* Collaboration with both your department and other departments in the company.
* Self-motivation to excel.
* Eager to learn, adapt, and improve; seeks help and utilizes it effectively.

**Join Our Team:**

We are a diverse and inclusive team that values respect, openness, and trusted collaboration. We do not tolerate intolerance.

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