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Senior Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Twtspain A tiempo completo
Job Description

Job Title: Senior Technical Support Specialist

Job Summary:

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Twtspain. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support for CAD software applications, including ANSYS, CATIA, and MATLAB.

Key Responsibilities:

  • Provide technical support for CAD software applications, including troubleshooting and resolving complex issues related to software installation, configuration, and usage.
  • Assist customers with software integration, customization, and optimization.
  • Collaborate with software development teams to escalate and resolve software bugs and issues.
  • Develop and deliver technical training sessions and workshops for customers.
  • Act as a subject matter expert for CAD software products.
  • Document and maintain knowledge base articles, FAQs, and troubleshooting guides.
  • Stay updated on the latest features, updates, and best practices for supported software applications.
  • Provide guidance and mentorship to junior support engineers.

Requirements:

  • Proficiency in CAD software, including ANSYS, CATIA, and MATLAB.
  • Extensive experience in providing technical support for CAD software applications.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of software installation, configuration, and usage.
  • Familiarity with software integration and customization.
  • Excellent communication and interpersonal skills.
  • Ability to effectively collaborate with cross-functional teams.
  • Experience in delivering technical training and workshops.
  • Strong documentation and knowledge management skills.
  • Leadership abilities to provide guidance and mentorship to junior engineers.