Customer Service Representative

hace 4 semanas


Badalona, Barcelona, España Sun Chemical A tiempo completo

THE ROLE

At Sun Chemical, we are seeking a highly skilled Customer Service Representative to join our team in Badalona. In this role, you will be responsible for managing the Order-to-Cash (OTC) process, ensuring seamless communication with customers throughout the entire process.

  • Key Responsibilities:
  • Accurately entering orders and monitoring their processing while keeping customers informed at all stages
  • Handling returns, issuing credit notes, and processing sample orders efficiently
  • Optimizing order size, frequency, and the entire supply chain, including goods issue and shipment tracking
  • Addressing customer inquiries and collaborating across departments
  • Continuously improving processes to enhance efficiency and customer satisfaction

Requirements:

  • A solid professional background in a comparable position, such as customer service, supply chain, logistics, or procurement
  • Knowledge of order management and supply chain processes
  • Experience with SAP R3 – SD module is an advantage
  • Fluent in English, knowledge of other languages such as Italian, French or Spanish would be a plus
  • Excellent communication skills


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