Customer Service Representative

hace 2 meses

Badalona, España Sun Chemical Corporation A tiempo completo

**ABOUT THE ORGANIZATION**

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

**THE ROLE**

Join our Customer Service Hub at our location in Badalona as a Customer Service Representative. In this role, you will manage the Order-to-Cash (OTC) process, from customer purchase orders to payment receipt. Your key responsibilities will include:

- Accurately entering orders and monitoring their processing while keeping the customers informed at all stages
- Handling returns, issuing credit notes, and processing sample orders efficiently
- Optimizing order size, frequency, and the entire supply chain, including goods issue and shipment tracking
- Addressing customer inquiries and collaborating across departments
- Continuously improving processes to enhance efficiency and customer satisfaction

**YOUR PROFILE**
- Solid professional experience in a comparable position, such as customer service, supply chain, logistics, or procurement
- Knowledge of order management and supply chain processes
- Experience with SAP R3 - SD module is an advantage
- Fluent in English and Italian, knowledge of other languages such as French or Spanish would be a plus
- Excellent communication skills

**EQUAL EMPLOYMENT OPPORTUNITY**

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.

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