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Retention Manager

hace 1 mes

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Retention Manager - French Market Specialist

Are you a native French speaker with a passion for client relationship management? Do you have experience in telesales and client management? We're looking for a skilled Retention Manager to join our EMEA Telesales and Client Management organization in Madrid.

As a Retention Manager, you will be responsible for retaining key merchants in the French market, ensuring business continuation, and collaborating across markets and lines of business. You will assess account documentation, retain volumes and revenues, ensure compliance and control, and share best practices with the team.

Key responsibilities include:

  • Retaining merchants and collecting missing Know Your Customer documentation and information
  • Assessing account documentation and ensuring compliance and control
  • Sharing best practices and supporting the team

Qualifications include:

  • Native French speaker with in-depth knowledge of the country and market landscape
  • Experience in client relationship management over the phone and KYC/AML checks
  • Compliance knowledge is a plus
  • Strong organizational and time management skills, with the ability to set priorities and achieve goals
  • Accountability and ownership, with a high level of determination and self-confidence

We offer a range of benefits, including support for financial well-being and retirement, comprehensive medical and dental benefits, and flexible working arrangements. Join our team and take the first step towards a rewarding career in client retention and management.