Travel and Payments Expert

hace 1 mes


Barcelona, Barcelona, España Stayforlong A tiempo completo

Company Overview


We are Stayforlong, a pioneer in the travel industry, dedicated to revolutionizing the way people experience destinations. Our commitment is to empower customers to break free from conventional travel norms and explore the world on their own terms.


About Us


We were born in Barcelona with a mission to disrupt the status quo and offer a fresh perspective to travelers. Since 2015, our team has been passionate about creating opportunities for customers to connect with places in a meaningful way. We strive to provide a unique approach to hoteliers and partners alike.


Our Team


We're a dynamic group of 80 professionals working together to create a collaborative environment where everyone has the opportunity to grow professionally. We believe in equal opportunities for all and value each person's input equally.


Job Purpose


You will be our front-line defender against financial losses due to fraudulent activities. Your role also involves optimizing payments, enhancing the customer experience, and increasing our conversion rate.


Main Responsibilities


  • Analyze daily transactions to identify potential fraudulent or suspicious activity.
  • Review gateway operation and performance to identify potential errors or issues.
  • Oversee the integration of new acquirers and work with them to optimize global payment methods, considering market-specific requirements.
  • Handle and respond to customer complaints related to payments, providing support to other teams as needed.
  • Conduct detailed investigations into fraudulent or potentially fraudulent activity, including monitoring patterns and trends.
  • Assist in developing strategies and procedures to prevent and address fraudulent activities.
  • Investigate reasons for rejected payments and collaborate with PSPs and the internal tech team to implement solutions to minimize rejection rates.
  • Analyze fees and commissions of different payment providers, seeking to reduce transaction costs without affecting the user experience.
  • Maintain constant monitoring of KPIs related to payments and fraud, such as fraud rate, payment rejection rate, etc.
  • Work closely with other departments, including customer service and technology, to ensure efficient payment management and fraud prevention.
  • Utilize specialized software and tools to assist in fraud detection and prevention.
  • Generate detailed reports on payment and fraud activities, as well as provide analysis and reporting.

Salary Range


We estimate the salary range for this position to be between $60,000 and $80,000 per annum, depending on qualifications and experience. This figure reflects the company's dedication to offering competitive compensation packages to attract top talent.



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