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We're seeking a highly skilled Customer Care Professional to join our team at American Express. As a key member of our customer service team, you will be responsible for delivering world-class customer service to our commercial customers.
Key Responsibilities- Customer Service Delivery: Respond to customer inquiries and concerns in a timely and professional manner, ensuring a positive customer experience.
- Relationship Building: Build and maintain strong relationships with customers through a consultative approach, understanding their needs and providing solutions to meet their expectations.
- Quality and Productivity: Meet and exceed quality goals, compliance regulations, and productivity targets, ensuring seamless customer service delivery.
- Technical Skills: Navigate computer systems and applications to service customers, enabling them to get the most from our online and mobile platforms.
- Documentation: Document necessary information, such as payment details, customer changes, and travel notifications.
- Adaptability: Prioritize and adapt to an ever-changing environment, ensuring seamless customer service delivery.
- Language Skills: Highly proficient in German and English with strong verbal and written communication skills, especially in a business context.
- Personal Excellence: Demonstrate personal excellence by remaining positive in difficult situations.
- Service Orientation: Display a passion to serve by delivering outstanding service in every interaction with customers.
- Resilience: The ability and resilience to work in a fast-paced and dynamic environment, multitasking, and using multiple systems and digital tools to service customers.
- Interpersonal Skills: Strong interpersonal, communication, verbal, and written skills.
- Assertiveness: Assertiveness to handle difficult conversations.
- Virtual Work Environment: Confidence to work in a virtual environment, with fixed days in the office.
- Competitive Compensation: Competitive base salaries and bonus incentives.
- Financial Well-being: Support for financial well-being and retirement.
- Comprehensive Benefits: Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible Working Model: Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Paid Parental Leave: Generous paid parental leave policies.
- Wellness Programs: Free access to global on-site wellness centers and free and confidential counseling support.
- Career Development: Career development and training opportunities.
