Customer Service Representative with German Language Skills

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Customer Care Specialist with German Language Skills

We are seeking a highly skilled Customer Care Specialist with excellent German language skills to join our team at Wibit Consulting & Services (Wibitcs). As a Customer Care Specialist, you will be responsible for delivering exceptional customer service to clients of a financial services company.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat support channels.
  • Research and resolve customer issues efficiently, ensuring high customer satisfaction.
  • Navigate internal and external documentation to provide world-class service.
  • Identify and escalate priority or unresolved issues to internal teams.
  • Document all customer interaction information according to standard operating procedures.
Requirements:
  • Very good user knowledge of common PC applications.
  • Excellent German language skills (at least C1 level).
  • Good ability to express yourself verbally and in writing in German.
  • Flexibility, friendliness, resilience, independence, and reliability.
  • Skilled conversation skills, linguistic fluency, and understandable pronunciation in German.
What We Offer:
  • Excellent remuneration package based on experience, skills, and performance.
  • Indefinite contract.
  • Private health and life insurance.
  • Fully remote work from Slovenia.
  • A dynamic and creative team with a positive and friendly atmosphere.


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