Customer Service Representative with German Language Skills
hace 2 semanas
We are seeking a highly skilled Customer Care Specialist with excellent German language skills to join our team at Wibit Consulting & Services (Wibitcs). As a Customer Care Specialist, you will be responsible for delivering exceptional customer service to clients of a financial services company.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries via phone, email, and live chat support channels.
- Research and resolve customer issues efficiently, ensuring high customer satisfaction.
- Navigate internal and external documentation to provide world-class service.
- Identify and escalate priority or unresolved issues to internal teams.
- Document all customer interaction information according to standard operating procedures.
- Very good user knowledge of common PC applications.
- Excellent German language skills (at least C1 level).
- Good ability to express yourself verbally and in writing in German.
- Flexibility, friendliness, resilience, independence, and reliability.
- Skilled conversation skills, linguistic fluency, and understandable pronunciation in German.
- Excellent remuneration package based on experience, skills, and performance.
- Indefinite contract.
- Private health and life insurance.
- Fully remote work from Slovenia.
- A dynamic and creative team with a positive and friendly atmosphere.
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