Customer Service Representative with German Language Skills

hace 1 semana


Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

Job Title: Customer Care Specialist with German

Job Type: Full-time

Location: Remote

About the Job:

We are seeking an experienced German-speaking Customer Care Specialist to join our team at Wibit Consulting & Services (WibitCS). As a Customer Care Specialist, you will be responsible for delivering exceptional customer service to clients of a financial services company.

Key Responsibilities:

  • Provide prompt and efficient responses to customer inquiries via phone, email, and live chat support channels
  • Research and provide accurate information to customers in a timely manner
  • Navigate internal and external documentation to provide world-class service
  • Identify and escalate priority or unresolved issues to internal teams
  • Route calls to the appropriate resources and document customer interaction information according to standard operating procedures
  • Identify emerging trends and patterns in customer issues and communicate them to the team
  • Ensure high-standard customer satisfaction and experience by handling calls professionally and adhering to quality guidelines
  • Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues and share knowledge

Requirements:

  • Very good user knowledge of common PC applications
  • Excellent communication skills in German (at least C1 level)
  • Good ability to express yourself verbally and in writing in German
  • Flexibility, friendliness, resilience, independence, and reliability
  • Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
  • Good communication and teamwork skills
  • Basic credit card-specific knowledge desirable

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Indefinite contract
  • Private health and life insurance
  • Fully remote work from Slovenia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment with great employee satisfaction ratings
  • Guidance and tools to reach your full potential


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