Customer Service Representative with German Language Skills
hace 1 semana
Job Title: Customer Care Specialist with German
Job Type: Full-time
Location: Remote
About the Job:
We are seeking an experienced German-speaking Customer Care Specialist to join our team at Wibit Consulting & Services (WibitCS). As a Customer Care Specialist, you will be responsible for delivering exceptional customer service to clients of a financial services company.
Key Responsibilities:
- Provide prompt and efficient responses to customer inquiries via phone, email, and live chat support channels
- Research and provide accurate information to customers in a timely manner
- Navigate internal and external documentation to provide world-class service
- Identify and escalate priority or unresolved issues to internal teams
- Route calls to the appropriate resources and document customer interaction information according to standard operating procedures
- Identify emerging trends and patterns in customer issues and communicate them to the team
- Ensure high-standard customer satisfaction and experience by handling calls professionally and adhering to quality guidelines
- Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues and share knowledge
Requirements:
- Very good user knowledge of common PC applications
- Excellent communication skills in German (at least C1 level)
- Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, and reliability
- Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
- Good communication and teamwork skills
- Basic credit card-specific knowledge desirable
What We Offer:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment with great employee satisfaction ratings
- Guidance and tools to reach your full potential
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