Business Process Improvement Specialist

hace 2 días

Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

About the Role:

We're looking for a talented Business System Analyst to join our team at Zurich Australian Insurance Ltd. As a key member of our team, you'll be responsible for collecting and consolidating user feedback, supporting Product Owners in managing the holistic backlog, and providing business user support via the ServiceNow platform. You'll also analyze business requirements, identify dependencies, and align the development of new features with other systems. Additionally, you'll engage and manage Subject Matter Experts, host regular clinic sessions, and maintain collaboration channels.

Key Responsibilities:

  • Collect and consolidate user feedback and support Product Owners managing holistic backlog.
  • Provide business user support via ServiceNow platform (triage and respond to user requests, assign to respective IT teams).
  • Analyze business requirements and identify dependencies and align development of new features with other systems.
  • Engage and manage Subject Matter Expert (SME) network, host regular clinic sessions upon business needs, maintain collaboration channels (e.g., SharePoint).
  • Keep training material and user guides up-to-date, upskill SME network and deliver required trainings.

Requirements:
  • Experience with business requirements analysis (min 2-3 years).
  • Business process improvement and modeling tools (general knowledge of Agile methodology with experience preferred).
  • Experience in insurance, preferred in international program business (experience in producing Underwriting / Underwriting Services role is an advantage).
  • Understanding about the Policy Issuance processes and the life cycle of an International Program (would be an advantage).
  • Must possess in-depth, strong problem-solving analytical skills, facilitation and coordination skills.
  • Able to identify and consider business implications of the application of technology to the current business environment.
  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
  • Fluent in English (other languages is an advantage).
  • High education diploma (Bachelor or Master's degree) in Business Administration, Computer Science or Engineering.

About Zurich:

We are proud of our diverse and inclusive team, which makes a difference. We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high-responsibility positions are occupied by women (including our Executive Committee). We encourage flexibility and digital disconnection, and we love to live life to the fullest. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus.

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