Business Process Improvement Specialist
hace 2 días
About Softbank Investment Advisers
Softbank Investment Advisers is a pioneer in the future of business travel technology. Our all-in-one platform empowers travellers while providing companies with the control they need, resulting in time and cost savings for everyone.
Job Description
We are seeking a detail-oriented Quality Assurance Specialist who will be responsible for ensuring the quality of customer interactions across our global network of outsourced hubs. This role involves collaborating with cross-functional teams to evaluate and improve vendor performance and training initiatives, enhancing the quality of outsourced customer care interactions across various locations.
Key Responsibilities
- Monitor and analyze Quality Assurance performance, identify trends, conduct evaluations, and collaborate with outsourced teams and training to improve quality.
- Deliver Quality training for outsourced Quality Assurance Specialists and Team Leaders and other key vendor staff to align them with internal quality assurance protocols.
- Organize calibration sessions, ensure alignment with quality standards, and track scoring consistency across teams to identify improvement areas.
- Analyze data from different sources to identify gaps and improvement opportunities in outsourced vendor hubs.
- Ensure Monthly Evaluation Completion for Hubs: Oversee completion rates, follow up on audits, and provide updates to Hub Managers to meet the monthly evaluation target.
- Anticipate, identify, and resolve quality issues related to compliance with internal Quality Assurance processes across different vendors.
- Represent QA in weekly business reviews, communicate key outcomes, and engage with stakeholders for feedback and insights.
- Cross-functional collaboration: Facilitate discussions with stakeholders on audit findings, share insights for decision-making, and address any related issues for continuous improvement.
- Analyze quality monitoring data to identify trends, patterns, and areas for improvement, providing recommendations for process enhancements or additional training.
- Serve as a subject matter expert in quality assurance for outsourced vendor operations, offering guidance to internal leadership on vendor performance.
- Build and customize quality assurance scorecards, reports, and dashboards to track vendor performance metrics.
- Stay up to date with industry trends and best practices to continuously improve the outsourced QA process.
What We Offer
The salary for this position is estimated to be around $65,000 per annum, depending on location and experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
-
Process Improvement Specialist
hace 4 semanas
Barcelona, Barcelona, España J&J Family Of Companies A tiempo completoProcess Improvement SpecialistAt Kenvue, we're committed to delivering exceptional products to our customers. As a Process Improvement Specialist, you'll play a crucial role in identifying and analyzing business processes to drive continuous improvement.Key Responsibilities:Support the Continuous Improvement Specialist in identifying areas for...
-
Business Process Improvement Specialist
hace 3 semanas
Barcelona, Barcelona, España Hp A tiempo completoJob Summary:The Business Process Engineer role at HP involves analyzing and documenting current business processes to identify inefficiencies and opportunities for improvement. As a key member of our team, you will closely collaborate with stakeholders across departments to redesign processes, aiming to elevate efficiency, effectiveness, and overall business...
-
Process Improvement Specialist
hace 4 semanas
Barcelona, Barcelona, España Wallbox A tiempo completo**Process Improvement Specialist**We are seeking a highly motivated and detail-oriented individual to join our team as a Process Improvement Specialist. In this role, you will gain valuable experience working within a fast-paced and dynamic environment, supporting our team in optimizing and improving our internal processes.**Responsibilities:**Develop 3D CAD...
-
Business Process Improvement Specialist
hace 3 semanas
Barcelona, Barcelona, España Hg A tiempo completoWe are looking for a highly motivated Business Operations Intern to refine operations as we scale the business.The perfect candidate is strategic, analytical, and able to work cross-functionally across various departments.You will drive process improvement projects, focusing on streamlining workflows and implementing robust SOPs across various...
-
Senior Process Improvement Specialist
hace 4 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionAt Amazon Spain Services, S.L.U., we are seeking a highly skilled Senior Process Improvement Specialist to join our team. As a key member of our Driver Escalation Hotline team, you will be responsible for designing and implementing long-term solutions to mitigate incident frequency, impact, and cost.Key Responsibilities:Design and launch...
-
Process Improvement Specialist
hace 3 semanas
Barcelona, Barcelona, España Fever España A tiempo completoAbout the Role:We are seeking a skilled Process Improvement Analyst to join our Operations team at Fever España. As a key member of this team, you will play a crucial role in identifying and implementing process improvements that drive efficiency and effectiveness across the organization.As a Process Improvement Analyst, you will work closely with...
-
Process Improvement Specialist
hace 3 semanas
Barcelona, Barcelona, España Corbion A tiempo completoAbout the Role:We are seeking a highly skilled Process Improvement Specialist to join our team at Corbion. As a key member of our Engineering & Technology department, you will be responsible for leading the design and implementation of production process improvements in our fermentation and downstream/purification processes.Your primary focus will be on...
-
Business Process Improvement Specialist
hace 2 días
Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completoAbout the Role:We're looking for a talented Business System Analyst to join our team at Zurich Australian Insurance Ltd. As a key member of our team, you'll be responsible for collecting and consolidating user feedback, supporting Product Owners in managing the holistic backlog, and providing business user support via the ServiceNow platform. You'll also...
-
Business Process Transformation Specialist
hace 3 semanas
Barcelona, Barcelona, España Semrush A tiempo completoBusiness Process Transformation SpecialistAt Semrush, we're looking for a skilled Business Process Transformation Specialist to join our team. As a key member of our Business Process Transformation team, you'll play a crucial role in driving business transformation and process improvement initiatives across the organization.Key Responsibilities:Collaborate...
-
Process Improvement Director
hace 3 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoProcess Improvement DirectorWe are seeking a highly skilled Process Improvement Director to join our team at Hewlett Packard Enterprise. As a key member of our Digital & Transformation Office, you will play a critical role in driving process improvements across the organization.Your primary responsibility will be to lead cross-functional teams in identifying...
-
Business Process Transformation Specialist
hace 4 semanas
Barcelona, Barcelona, España Semrush A tiempo completoBusiness Process Transformation SpecialistAt Semrush, we're looking for a skilled Business Process Transformation Specialist to join our team. As a key member of our Business Process Transformation team, you'll play a crucial role in driving business transformation and process improvement initiatives across the organization.Key Responsibilities:Collaborate...
-
Business Process Transformation Specialist
hace 4 semanas
Barcelona, Barcelona, España Semrush A tiempo completoBusiness Process Transformation SpecialistWe are seeking a highly skilled Business Process Transformation Specialist to join our team at Semrush. As a key member of our Business Process Transformation team, you will be responsible for driving business transformation initiatives across the organization.Key Responsibilities:Collaborate with senior leaders to...
-
Process Improvement Strategist
hace 3 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoProcess Improvement StrategistAt Hewlett Packard Enterprise, we are committed to transforming our processes to drive business excellence. We are seeking a skilled Process Improvement Strategist to join our team and contribute to this mission.Key Responsibilities:• Develop and lead initiatives to drive process mapping, analysis, and improvement for product...
-
Process Improvement Strategist
hace 4 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoJob Summary:As a Process Improvement Strategist at Hewlett Packard Enterprise, you will play a key role in driving process mapping, analysis, and improvement for product or service offerings. You will consult with business leaders to identify relevant internal, client, and external processes for optimization, lead review of audit and assessment results, and...
-
Process Improvement Strategist
hace 4 semanas
Barcelona, Barcelona, España Hewlett-Packard A tiempo completoIn HP's Digital & Transformation Office, we are driving innovation through process improvement and transformation. We are seeking a skilled professional to contribute to our Future Ready strategy. The Process Factory is looking for a leader who can work across borders and help shape the future of the company. If you have experience in process mapping and...
-
Salesforce Business Process Specialist
hace 1 semana
Barcelona, Barcelona, España Semrush A tiempo completoSalesforce Business Process SpecialistAt Semrush, we are looking for a skilled Salesforce Business Process Specialist to join our Sales IT team. Key Responsibilities:• Work closely with the Sr. Manager of Sales IT and cross-departmental stakeholders in the implementation, integration, and continuous improvement of Semrush's Sales IT portfolio.• ...
-
Returns Manager
hace 4 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAs a Returns Manager at Mygwork, you'll play a crucial role in shaping the future of our returns process. Your expertise will help us identify inefficiencies and develop innovative solutions to improve our customers' experience.You'll work closely with our operations, supply chain, and business intelligence teams to analyze data, gather feedback, and...
-
Process Improvement Principal
hace 4 semanas
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoJob Summary:We are seeking a highly skilled Process Improvement Principal to join our team at Hewlett Packard Enterprise. As a key member of our Digital & Transformation Office, you will play a critical role in transforming our company's future through process discovery, digitization, and improvement.Key Responsibilities: Lead cross-functional teams to drive...
-
Supply Chain Process Improvement Specialist
hace 2 semanas
Barcelona, Barcelona, España Essity A tiempo completoAbout the RoleAre you passionate about optimizing supply chain processes and driving business improvement?As a Supply Chain Continuous Improvement Analyst at Essity, you will play a key role in designing, developing, and implementing technological solutions to enhance supply chain efficiency and effectiveness. You will work closely with cross-functional...
-
Process Improvement Strategist
hace 4 semanas
Barcelona, Barcelona, España Hewlett-Packard A tiempo completoAt Hewlett-Packard, we're revolutionizing our processes to drive future success. As a key member of our Digital & Transformation Office, you'll play a crucial role in shaping our company's future.We're seeking a seasoned professional with expertise in process mapping, analysis, and LEAN principles. If you're passionate about driving change and have a knack...