Global Operations Specialist
hace 1 mes
About the Role
At Chubb, we're committed to delivering exceptional services and quality to our customers. As a Global Operations Specialist for Continental Europe, you'll play a vital role in achieving this goal.
Based in Madrid, Spain, you'll be working closely with our Iberian branches to provide technical and administrative support for our operations function. Your primary responsibility will be to review instructions received from the Underwriting team or brokers and accurately enter premium bookings while preparing policy documentation.
You'll also be responsible for providing technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level for Financial Lines, Casualty, Cyber, and Marine lines of business. This may involve collaborating with other teams to ensure seamless service delivery.
To succeed in this role, you'll need excellent organizational skills, attention to detail, and the ability to work independently with minimal supervision. Strong communication and problem-solving skills are essential for effective collaboration with stakeholders across different departments.
The estimated annual salary for this position is €45,000-€55,000, depending on experience. If you're passionate about delivering high-quality services and have a strong background in operations or a related field, we encourage you to apply.
Key Responsibilities:
- Manage user system maintenance within agreed SLAs, including setting up new access, amendments, and access removal.
- Set up and maintain new products and associated policy documentation/invoice production within agreed SLAs and quality standards.
- Own and maintain relevant systems, including template management, product and code mappings, segment references, and linkage with relevant teams to ensure proper interfaces to back-end systems and processes.
- Develop an in-depth understanding of processes and adopt an ethos of continuous review to improve, error-proof, automate, simplify, clarify, and eradicate any non-value process steps.
- Manage Broker Network set-up and maintenance, including Broker Novation's, granting new access, amendments, and access removal, and providing Broker Assistance.
- Respond to general Broker correspondence within SLA through local mailbox accounts.
- Process manual fall-outs within SLA.
- Monitor data quality by reviewing and identifying inconsistencies in the system landscape (WorkView, Gennext, Genius, etc.).
- Stay current on all relevant product knowledge and act as a subject matter expert for SME products managed on Ignite/ICT.
- Gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements.
- Review and monitor outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework, and make recommendations for continuous improvement.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum 2 years of experience in operations or a related field.
- Excellent organizational skills, attention to detail, and ability to work independently.
- Strong communication and problem-solving skills.
We offer a dynamic and supportive work environment, opportunities for career growth and professional development, and a competitive salary package that includes benefits such as health insurance, retirement plan, and paid time off.
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