Global Talent Operations Specialist

hace 3 semanas


Madrid, Madrid, España Sagan A tiempo completo
Job Overview

We are seeking a detail-oriented Global Talent Operations Specialist to manage various customer support and coordination tasks, enhancing customer satisfaction and maintaining seamless operations.

About the Role
  • Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
  • Schedule and confirm service appointments with customers.
  • Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
  • Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
  • Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
  • Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.
Requirements

To be successful in this role, you should possess:

  • Fluent English language skills with excellent verbal communication skills.
  • Strong attention to detail with the ability to manage high volumes of information.
  • Proficiency in Microsoft Excel and familiarity with CRM software.
  • Previous experience in customer support or a related field is preferred.
  • The ability to think independently and address customer issues effectively.
Benefits

This is an independent contractor position, working remotely in the CST time zone. The work schedule is Monday - Friday, 8:00 AM to 5:00 PM (CST). You will have the opportunity to work with a dynamic team at Sagan, a membership community connecting global talent with US-based businesses.

Salary

The estimated salary for this position is up to $2000 USD per month, depending on qualifications and experience.



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