**Billing Operations Manager**

hace 7 días

Jerez, Cádiz, España Mci A tiempo completo

**Job Summary**

MCI, a leading Business Process Outsourcing (BPO) company, is seeking a highly skilled **Billing Manager** to oversee the billing operations of the organization. The ideal candidate will lead a team of billing specialists, manage billing systems and processes, and collaborate with various departments to optimize revenue recognition and maximize collections.

**Key Responsibilities**

  • Oversee day-to-day billing operations, including invoicing, collections, and accounts receivable management.
  • Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules.
  • Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback to support professional growth and development.
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
  • Develop and implement best practices, standard operating procedures (SOPs), and controls to streamline billing processes, eliminate inefficiencies, and reduce errors.
  • Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency.
  • Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders, including customers, sales teams, and account managers.
  • Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services.
  • Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP).
  • Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections.
  • Oversee the administration and maintenance of billing systems, software applications, and databases to support accurate and efficient billing operations.
  • Collaborate with IT and finance teams to implement system upgrades, enhancements, and integrations as needed.
  • Maintain up-to-date knowledge of billing regulations, industry standards, and compliance requirements related to billing and revenue recognition.
  • Support internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.

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