Senior Billing Operations Manager

hace 1 semana

Jerez, Cádiz, España Mass Markets A tiempo completo
Job Title: Senior Billing Analyst

Job Type: Full-Time

Location: Philippines

MCI, a leading Business Process Outsourcing (BPO) company, specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Summary

We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff. You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives.

Key Responsibilities
  • Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
  • Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
  • Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
  • Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
  • Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
  • Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
  • Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
  • Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
  • Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
  • Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
  • Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
  • Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.
Candidate Qualifications

We are looking for a highly motivated and detail-oriented individual who is passionate about billing operations and process improvement. If you have a strong background in billing and a desire to work in a fast-paced, dynamic environment, we encourage you to apply.

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