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Operations Director
hace 2 meses
Job Summary
Sutherland is seeking a highly organized and goal-oriented individual to join our team as an Operations Manager. We are a group of driven and supportive professionals who are passionate about delivering exceptional results.
Key Responsibilities
- Manage cluster/community performance to ensure optimal results
- Complete weekly coaching sessions and call audits to identify areas for improvement
- Lead weekly huddles to develop team strategies and achieve operational goals
- Partner with the Operations Manager to drive continuous improvement initiatives, training, and action plans
- Act as a client advocate to provide valuable insights and recommendations
- Deliver weekly deliverables, including coaching compliance, team attendance infractions, and client improvement ideas
- Manage people effectively by setting accountability discussions, determining training needs, and keeping employees informed
Qualifications
- Bachelor's Degree preferred, but not required
- Three years of operations and management experience, with a focus on process transformation
- Four to five years of experience in banking/financial services, with knowledge of US Banking, Customer Service processes, and services
- Proven leadership skills, with the ability to manage and direct associates/sr associates, team manager resources, and span 100+ employees
- Strong analytical skills, with the ability to interpret data, identify trends, and make suggestions for improvements
- Excellent communication skills, with the ability to communicate clearly, constructively, and professionally
Internal Requirements
- FY23 PDP score of Exceeds Most or Clearly Exceeds
- Minimum tenure of 18 months
- No active DA
