Project Support Specialist

hace 4 semanas


Madrid, Madrid, España Spectos GmbH A tiempo completo
About Spectos GmbH

Spectos GmbH is a leading provider of service quality monitoring and improvement solutions. Our team is passionate about delivering exceptional service experiences.

Job Description

We are seeking a highly motivated and organized Project Support Agent to join our team in Dresden, Germany. As a Project Support Agent, you will play a crucial role in ensuring the smooth operation of our projects.

Key Responsibilities
  • Monitor and analyze project results to identify areas for improvement
  • Conduct quality control checks on study participants to ensure data accuracy
  • Communicate effectively with partners and stakeholders to ensure project success
  • Analyze data sets to identify trends and patterns
  • Process and manage project-related tickets and tasks
  • Prepare and maintain data sets in Excel for reporting and analysis
  • Evaluate study participants to ensure quality standards are met
  • Validate data sets to ensure accuracy and completeness
Requirements
  • Proven experience in customer service or a related field
  • Knowledge of market research and/or the postal and logistics sector is an advantage
  • Ability to work effectively in agile teams and communicate with partners and customers
  • Strong knowledge of MS Office, Google Workspace, Trello, and Confluence
  • Excellent communication and interpersonal skills
  • English language proficiency at B2 level or higher
  • Organized and meticulous work ethic with high attention to detail
  • Ability to work under pressure and meet deadlines
  • Analytical and holistic thinking skills
  • Affinity for statistics, data, and data analysis

We are looking for a talented and motivated individual who is passionate about delivering exceptional service experiences. If you are a team player with a strong work ethic and a passion for quality, we encourage you to apply.



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