Project Support Specialist
hace 4 semanas
Spectos GmbH is a leading provider of service quality monitoring and improvement solutions. Our team is passionate about delivering exceptional service experiences.
Job DescriptionWe are seeking a highly motivated and organized Project Support Agent to join our team in Dresden, Germany. As a Project Support Agent, you will play a crucial role in ensuring the smooth operation of our projects.
Key Responsibilities- Monitor and analyze project results to identify areas for improvement
- Conduct quality control checks on study participants to ensure data accuracy
- Communicate effectively with partners and stakeholders to ensure project success
- Analyze data sets to identify trends and patterns
- Process and manage project-related tickets and tasks
- Prepare and maintain data sets in Excel for reporting and analysis
- Evaluate study participants to ensure quality standards are met
- Validate data sets to ensure accuracy and completeness
- Proven experience in customer service or a related field
- Knowledge of market research and/or the postal and logistics sector is an advantage
- Ability to work effectively in agile teams and communicate with partners and customers
- Strong knowledge of MS Office, Google Workspace, Trello, and Confluence
- Excellent communication and interpersonal skills
- English language proficiency at B2 level or higher
- Organized and meticulous work ethic with high attention to detail
- Ability to work under pressure and meet deadlines
- Analytical and holistic thinking skills
- Affinity for statistics, data, and data analysis
We are looking for a talented and motivated individual who is passionate about delivering exceptional service experiences. If you are a team player with a strong work ethic and a passion for quality, we encourage you to apply.
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