R&D Senior OTS
hace 1 mes
Job Summary
Aveva Denmark is seeking a highly skilled R&D Senior OTS & Cloud Support Engineer to join our team. As a key member of our R&D department, you will provide technical support to our customers, assist in developing and testing new features, and collaborate with cross-functional teams to deliver high-quality solutions.
Key Responsibilities
- Provide effective support to customers in using our cloud-hosted operator training solutions.
- Ascertaining details and reproducing reported issues.
- Solving the issue and working with the customer to realize a resolution.
- Capturing the solution within our database/FAQs.
- Debugging the code to understand the root cause.
- Logging work items and collaborating with developers and QA to produce a fix.
- Testing the fixes before delivering them to the customer along with relevant release notes.
- Assisting with the specification, development, and testing of new features in AVEVA Unified Learning.
- Writing and reviewing technical documents.
- Highlighting and championing product as well as process improvements.
Requirements
- Formal training with a degree in Chemical, Mechanical or Electrical Engineering.
- 5-10 years of experience delivering engineering solutions, preferably operator training simulators.
- 2-3 years of experience with cloud-hosted solutions with demonstrated interest in developing further technical competency in cloud solutions.
About Us
Aveva Denmark is a global leader in industrial software, providing cutting-edge solutions to thousands of enterprises. We're committed to delivering the essentials of life safely, efficiently, and sustainably. Join our team and be part of a company that values innovation, collaboration, and making a big impact through technology.
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