Strategic Business Partner for Patient Experience

hace 4 semanas


Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo
Job Title:

Strategic Business Partner for Patient Experience

Job Summary:

The Strategic Business Partner for Patient Experience drives and ensures that DDIT global and local demand is captured from business and collaborates with other DDIT functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role contributes to the organization's strategy and implements objectives with technology strategy development, solution discovery, service, risk, and relationship management.

Key Responsibilities:
  • Responsible for product life-cycle in close partnership with the Global Product Line Lead and Business Product Owner.
  • Manages the technical product road-map for a specific region or country.
  • Contributes to the Product Road-map from ideation to development through adoption, production operations, and value realization.
  • Participates in prioritizing features to build minimum viable products towards incrementally delivering maximum business value.
  • Represents the business and customer strategy within the specific country/market/region.
Requirements:
  • Experience with customer engagement platforms like Salesforce.
  • Contact center experience including any telephony platforms like Genesys and System integration.
  • Influencing without authority.
  • Relationship Management.
  • Working experience within the pharmaceutical industry desirable.
About Novartis Farmacéutica:

Novartis Farmacéutica is a leading pharmaceutical company dedicated to improving people's lives through innovative medicines and treatments.



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