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Salesforce Technical Administrator
hace 2 meses
We are seeking a highly motivated and experienced Technical Salesforce Administrator to join our Product and Technology team. As a key member of our team, you will be responsible for providing technical guidance and support for our Salesforce platform, ensuring seamless administration and configuration of our Salesforce instance.
Key Responsibilities- Align business processes with Salesforce best practices to ensure solutions deliver measurable business benefits.
- Collaborate with cross-functional teams to design and implement solutions that meet business requirements.
- Assist in translating functional business requirements into technical design focused on enabling the business and supporting the creation of User Stories within a Product Backlog.
- Identify and address technical debt to ensure optimal system performance.
- Provide escalated technical user support, particularly post-deployment, for bugs/issues and data requests where Level 1, 2, 3 support teams require assistance.
- Design, configure, and develop solutions using the full Salesforce toolset, with a focus on declarative first.
- Configure objects, fields, page layouts, lightning record pages, record types, etc. in SFDC, ensuring alignment with requirements and existing security and structure.
- Work closely with business analysts and stakeholders to review business process and optimize current solutions.
- Review, manage, and regression test Salesforce releases (3x per year).
- Assist with testing/QA (Peer Review).
- Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans.
- Support Deployment process by working within Sandbox environments and moving components through environments.
- Work with Developers to provide direction where advanced solutions are required.
- Create and maintain detailed documentation for technical design, case/ticket notes, lessons learned.
- Communicate and update project status for tasks assigned.
- Work with Support, Governance, Enablement teams on roll out to Users.
- 3-5 years hands-on experience with Salesforce, ideally with an administration role.
- Certified Salesforce Administrator or higher.
- Experience with Lightning UI.
- Experience in training and supporting non-technical staff in the use of Salesforce.
- Strong analytical and problem-solving skills, as well as troubleshooting expertise.
- Ability to prioritize effectively and escalate issues as required.
- Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules).
- Strong ability to develop and support Salesforce analytics, including complex reporting and dashboards.
- Experience working with Agile development teams using SCRUM.
- Strong ability to perform data cleansing and mass updates for users.
- Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved.
- Strong understanding of Salesforce core data model (Sales & Service Cloud).
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