Customer Service Representative

hace 1 semana


Madrid, Madrid, España Hartmann Recruitment A tiempo completo
Job Title: Customer Service Representative - Italian Language Specialist

Job Description:

Hartmann Recruitment is partnering with a leading BPO to find a talented Italian-speaking Customer Service Representative. You will be joining a dynamic team supporting customers of a global leader in household appliances.

Your Responsibilities:

Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices.
Use cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues.
In more complex situations, arrange technician visits or order spare parts to resolve problems.
Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling).
Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values.

Requirements:

Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team.
Eligible to work and live in Slovakia.
Passion for delivering excellent customer service via phone, email, and social media.
Solid computer skills and experience with MS Office.
Solution-oriented, with the ability to provide the best possible outcomes for customers.
Well-organized and able to manage priorities, even under pressure.

What We Offer:

Full-time schedule (40 hours per week), rotating shifts Monday-Sunday (8 am to 8 pm), with two guaranteed weekends off per month.
Hybrid model for those living within 50 km of the office, or fully remote if further away.
3 weeks of fully office-based training from Monday to Friday (9 am to 6 pm).
Meal vouchers worth 5.85€/day (117€/month).
Commuting allowance of 50€ per month (600€/year).
Multisport Card for gym and fitness access.
KPI-based Performance Bonus of up to 10% of your monthly salary.
Paid personal days (5 extra days per year for emergencies or short-term absences).
Work in a hybrid model from our brand-new offices in Bratislava with outstanding facilities.

Apply now and take the first step towards a rewarding career in customer service

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