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Packaging Service Leader
hace 1 mes
As the Head of Service, you will be responsible for leading the Service department, managing a team of skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery.
Reporting to the Service Manager, you will play a key role in driving customer satisfaction, optimizing service operations, and supporting our mission to deliver cutting-edge packaging solutions.
Key Responsibilities- Supervise, guide, and coordinate the SAT and Back Office technical team, ensuring alignment with the company's strategic objectives.
- Oversee service appointments, correctly assign tasks to technicians, and ensure efficient and timely service delivery.
- Schedule and allocate resources, managing team schedules and workloads equitably and efficiently.
- Organize training programs to enhance the team's skills and knowledge.
- Keep staff updated on new procedures, tools, and relevant technologies.
- Build strong relationships with clients, ensuring they feel valued and managing expectations to improve customer satisfaction.
- Manage customer satisfaction through surveys, calls, or follow-up visits after service completion.
- Handle customer complaints and issues correctly and professionally, always seeking a satisfactory resolution.
- Monitor and improve the quality of service provided, ensuring compliance with established standards.
- Track key performance indicators (KPIs) to evaluate the effectiveness and efficiency of services.
- Ensure timely delivery and minimize delays whenever possible.
- Analyze service delivery processes and continuously seek ways to improve efficiency and reduce costs.
- Implement service procedure improvements to optimize the customer experience and operational effectiveness.
- Ensure the team has sufficient resources to meet service demands.
- Ensure efficient resource allocation and manage any necessary adjustments to meet operational and customer needs.
- Bachelor's degree in Engineering, Business Administration, Logistics, or a related field.
- More than 5 years of experience in packaging or industrial machinery.
- Spanish and English Advanced.
