Packaging Solutions Service Manager
hace 6 días
Job Overview
We are seeking an experienced Service Manager to oversee the service department, manage a team of skilled technicians, and ensure successful testing, commissioning, and maintenance of our advanced packaging machinery. The ideal candidate will have strong technical knowledge of industrial machinery, especially in the packaging sector.
Responsibilities
- Supervise, guide, and coordinate the SAT and Back Office technical team.
- Oversight of service appointments, task assignment, and efficient delivery.
- Schedule resource allocation and manage workloads effectively.
- Organize training programs to enhance team skills.
- Keep staff updated on new procedures and relevant technologies.
- Build client relationships and manage expectations for improved satisfaction.
- Customer satisfaction through surveys, calls, or follow-up visits.
- Complaint handling and issue resolution.
- Monitor and improve service quality, ensuring compliance with standards.
- Track KPIs to evaluate effectiveness and efficiency.
- Analyze service processes and implement improvements.
- Ensure sufficient resources for meeting service demands.
Requirements
- Bachelor's degree in Engineering, Business Administration, Logistics, or related field.
- More than 5 years of experience in packaging or industrial machinery.
- Advanced proficiency in Spanish and English.
- Jira Ticket utilization for customer interactions and service performance monitoring.
- Technical understanding of industrial machinery and packaging sector.
Benefits
- Competitive salary: $80,000 - $100,000 per year (estimated based on location).
- Paid time off and holidays.
- Opportunities for professional development and advancement.
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