Customer Service Representative
hace 3 semanas
We are seeking a highly skilled Customer Support Representative to join our team at JL Talent Partners in Madrid, Spain. As a key member of our client's team, you will be responsible for providing exceptional customer service related to banking issues, account opening, access password locks, transfers, and other banking-related matters.
Key Responsibilities:
- Provide customer service via phone, email, and other communication channels
- Manage back-office tasks such as responding to emails and WhatsApp messages
- Offer banking products and services to customers
- Ensure compliance with regulatory requirements and internal policies
- Report and follow up on anomalies and issues
- Meet quality standards and sales objectives
What We Offer:
- Competitive salary package
- Indefinite contract
- Annual vacations: 32 calendar days
- Opportunity to work with a leading service provider
- Real possibilities of growth within the company
Requirements:
- Proficiency in German or Dutch
- Good writing and speaking skills in English
- Intermediate Spanish is a plus
- Analytical capacity and ability to acquire new knowledge autonomously
- Ability to guide customers through complex procedures
- EU Citizenship or Residence card
Don't miss this opportunity to join our team and grow with us
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