Customer Service Representative

hace 3 semanas


Madrid, Madrid, España JL Talent Partners A tiempo completo
Customer Support Representative

We are seeking a highly skilled Customer Support Representative to join our team at JL Talent Partners in Madrid, Spain. As a key member of our client's team, you will be responsible for providing exceptional customer service related to banking issues, account opening, access password locks, transfers, and other banking-related matters.

Key Responsibilities:

  • Provide customer service via phone, email, and other communication channels
  • Manage back-office tasks such as responding to emails and WhatsApp messages
  • Offer banking products and services to customers
  • Ensure compliance with regulatory requirements and internal policies
  • Report and follow up on anomalies and issues
  • Meet quality standards and sales objectives

What We Offer:

  • Competitive salary package
  • Indefinite contract
  • Annual vacations: 32 calendar days
  • Opportunity to work with a leading service provider
  • Real possibilities of growth within the company

Requirements:

  • Proficiency in German or Dutch
  • Good writing and speaking skills in English
  • Intermediate Spanish is a plus
  • Analytical capacity and ability to acquire new knowledge autonomously
  • Ability to guide customers through complex procedures
  • EU Citizenship or Residence card

Don't miss this opportunity to join our team and grow with us



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