Cloud ERP Support Specialist for Manufacturing Clients

hace 3 días


Barcelona, Barcelona, España Qad A tiempo completo

**Job Overview**

We are seeking a Cloud ERP Support Specialist to join our Service Delivery Extended Support Application team at QAD.

This is an exciting opportunity for a career-driven individual to develop expertise in QAD's ERP software and provide exceptional support to manufacturing clients globally.

The successful candidate will be part of a global customer support team, working with colleagues from diverse countries, and will have the chance to learn and work on advanced technologies. Our ideal candidate is eager to expand their responsibilities within the organization and build a rewarding international career.

The position is remote-friendly, with occasional travel to Barcelona, Spain required.

**Key Responsibilities:**

  • Perform detailed analysis of reported issues from customers
  • Provide timely solutions by completing technical assessments and verification of reported issues
  • Duplicate issues in non-production environments, create test documents, and provide step-by-step solutions for customers to perform one round of testing
  • Monitor incoming issues and adhere to Service Delivery processes and guidelines
  • Consult senior consultants for queries on standard product behavior
  • Continuously train junior team members and stay up-to-date with new concepts and challenges
  • Attend designated training sessions to enhance skills in the given job profile

**Requirements:**

  • Graduation or Post-Graduation in Computer Science/Engineering or equivalent related field
  • Minimum 4-6 years of experience in customer support operations
  • Proper desktop management skills, working knowledge of QAD technologies, platforms, and languages (Progress, Open Source, Scripting, Java, HTML, XML, etc.)
  • Database management skills (SQL, Procedures)
  • Excellent analytical and functional skills with a good understanding of business needs
  • Very good command of English and exceptional verbal and written communication skills

**What We Offer:

* A competitive estimated salary range: **€50,000 - €70,000 per annum**, depending on experience

* The opportunity to work with a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies

* A dynamic and supportive work environment with opportunities for growth and professional development



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