Administrative Support Professional
hace 1 mes
About Nido Living
Nido Living is a leading real estate investment and operating platform focused on purpose-built student accommodation (PBSA). Our mission is to deliver exceptional customer experiences by creating and maintaining communities that prioritize residents' wellbeing and safety.
Job Summary
We are seeking an experienced Administrator to join our team in Aravaca, Madrid. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing day-to-day administrative tasks, and ensuring the smooth operation of our hotel.
Key Responsibilities
- Provide a personalized service to guests, ensuring their expectations are met and exceeded.
- Manage the office and reception, maintaining a high level of customer service and adhering to our service level agreement.
- Assist with marketing efforts, working with our central Marketing team to deliver strategy goals at the residence level.
- Manage the sales process, including responding to enquiries, conducting tours, and monitoring room availability.
- Communicate with guests and staff regarding room cleans and reactive maintenance works.
- Assist with the management of our property management system, ensuring accurate data entry and maintenance.
- Provide out-of-hours support as required, escalating issues according to procedure.
- Deliver on customer satisfaction targets and address complaints promptly and effectively.
- Assist with supervision of on-site maintenance and housekeeping operations.
- Implement and ensure adherence to Nido Standard Operating Procedures.
Requirements
- Excellent written and verbal communication skills.
- Ability to speak and write fluently in English.
- Ability to plan and prioritize tasks.
- Strong attention to detail.
- Positive and enthusiastic attitude.
- Passionate about creating a customer-focused environment.
- Professional and friendly demeanor.
- Flexible and adaptable.
- Proactive nature and ability to work independently.
- Ability to work in a fast-paced environment.
- Excellent customer relationship skills.
Benefits
€20,000.00 gross per year.
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