Collections Specialist
hace 1 semana
Role Overview
Everyday Loans is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting customer debt in arrears in line with regulatory and company policies.
Key Responsibilities
- Meet individual and team targets each month
- Work closely with customers to understand the reason for arrears and explore individual circumstances
- Implement fair solutions and process immediate and future payments
- Complete income and expenditure assessments where required and agree arrangements
- Refer to the Financial Difficulties/Vulnerable team when necessary
- Summarize agreed arrangements to customers and outline future consequences of non-payment
What We Offer
- Competitive salary and bonus scheme
- Private healthcare and life assurance
- Excellent company pension with 3% employee contribution and 8% employer contribution
- 25 days holiday plus Bank Holidays, with the option to buy and sell holiday days
- Cycle to Work vouchers, retail discounts, and tech scheme
- Three charity volunteering days and an active Employee Forum
About Us
Everyday Loans is a leading consumer finance company with over 15 years of successful history. We pride ourselves on customer satisfaction, with a 4.7-star rating on TrustPilot and 4.9-star rating on Feefo.
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