Collections Specialist

hace 1 semana


Madrid, Madrid, España Everyday Loans A tiempo completo

Role Overview

Everyday Loans is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting customer debt in arrears in line with regulatory and company policies.

Key Responsibilities

  • Meet individual and team targets each month
  • Work closely with customers to understand the reason for arrears and explore individual circumstances
  • Implement fair solutions and process immediate and future payments
  • Complete income and expenditure assessments where required and agree arrangements
  • Refer to the Financial Difficulties/Vulnerable team when necessary
  • Summarize agreed arrangements to customers and outline future consequences of non-payment

What We Offer

  • Competitive salary and bonus scheme
  • Private healthcare and life assurance
  • Excellent company pension with 3% employee contribution and 8% employer contribution
  • 25 days holiday plus Bank Holidays, with the option to buy and sell holiday days
  • Cycle to Work vouchers, retail discounts, and tech scheme
  • Three charity volunteering days and an active Employee Forum

About Us

Everyday Loans is a leading consumer finance company with over 15 years of successful history. We pride ourselves on customer satisfaction, with a 4.7-star rating on TrustPilot and 4.9-star rating on Feefo.



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