Collections Specialist
hace 1 mes
Are you looking for a fresh start in a dynamic and exciting environment? Everyday Loans is currently recruiting for a Collections Associate based in the branch. As a leading market player in consumer finance, we offer a superb range of benefits and opportunities for growth.
Our company values its customers and strives to provide the best possible service. We are proud of our 4.7-star rating on TrustPilot and 4.9-star rating on Feefo.
The Role:
As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies.
You will work closely with customers to understand their individual circumstances and find a fair solution.
Key Objectives:
Meet individual and team targets each month. Work collaboratively with the team to share best practices and improve performance. Process immediate and future payments, complete income and expenditure assessments, and agree arrangements with customers. Refer to the Financial Difficulties/Vulnerable team when necessary. To summarise the agreed arrangement, next steps, and future consequences to the customer. Successful applicants will receive comprehensive training and support from the senior management team. Salary is competitive, and a bonus scheme is in place. Benefits include private healthcare, life assurance, an excellent company pension, and 25 days holiday plus Bank Holidays.
We are committed to being a great place to work. We offer three charity volunteering days and partner with OnHand to promote volunteering. Our Employee Forum and Mental Health First Aiders ensure a supportive work environment.
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