Customer Service Ambassador in Barcelona
hace 2 días
We are seeking a highly skilled Customer Service Advisor to join our team in Barcelona. As a Dutch/Flemish speaker, you will be the friendly voice on the other end of the line or email, ensuring that our customers receive exceptional care.
About Us
Newco Communications is a dynamic company that values diverse cultures and fosters a fun and friendly atmosphere. We pride ourselves on going beyond the usual to create fantastic service experiences.
The Role
- Handle first line inbound and outbound administrative support requests by phone & e-mail in a professional and courteous manner, ensuring a positive customer experience.
- Provide accurate and timely information to curators, judges, the registry, and the prosecutor's office of the court, as well as companies and private individuals using the digital platforms.
- Support customers on general information questions, general procedure questions, issues on the platforms, user access, and PC configuration.
Your Profile
- Native-level proficiency in Dutch (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- You should be able to communicate effectively with customers and resolve issues efficiently.
What We Offer
- A competitive salary of approximately €28,000 per year.
- A diverse and lively workplace that values diverse cultures.
- Opportunities for internal growth and career progression.
- Extensive training provided to help you excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- Unlimited coffee and fresh fruit on office days.
- Free online Spanish lessons outside of working hours.
- Comprehensive support for mental health and well-being.
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