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Service Coordinator

hace 2 meses

Madrigalejo del Monte, Burgos, España ABB Schweiz AG A tiempo completo
About the Role

We are seeking a highly skilled Service Coordinator to join our team at ABB Schweiz AG. As a Service Coordinator, you will play a critical role in ensuring customer satisfaction and business growth in the field of Robotics and Autonomous Mobile Robots (AMRs).

Key Responsibilities
  • Lead a key part of the System Service team in Robotics AMR, ensuring customer satisfaction and business growth.
  • Develop and implement processes to achieve target customer satisfaction levels and meet business targets.
  • Coordinate service work done at the site and ensure it complies with ABB's and customer's guidelines.
  • Lead and deliver responsive support coordination to exceed customer expectations.
  • Collaborate with other coordinators to ensure System Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
Requirements
  • 3 years of experience in leading teams, either formally or informally.
  • Knowledgeable and highly skilled in industrial IT solutions and the industrial automation market.
  • Enhanced knowledge of programming languages & architectures:.net, web skills (typescript, css, html, ), Rabbit-Mqtt, SQL, and Angular.
  • Bachelor's degree in Engineering or IT or similar.
  • Proficient in Spanish and English, with other European languages valued.
  • Current car driver's license valid in Spain and permission to live and work in Spain.
What We Offer
  • Flexible work practices.
  • Company mobile phone.
  • Wellbeing program.
  • Employee Share Acquisition Plan.
  • Learning & development offering.