Bilingual Client Service Coordinator

hace 6 meses

Sant Cugat del Vallès Barcelona provincia, España Gaming Laboratories International A tiempo completo

Client Service Coordinator - Bilingual
Barcelona, Spain

Gaming Laboratories International has an exciting opportunity for a Client Service Coordinator to assist our Client Services team in supporting sales and clients in the Latin America, Caribbean, and Spain areas. This is an in-office position located at our Barcelona, Spain office.

Who we are
With over 34 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here
You will be responsible for providing sales support and project management within the Client Services Department, including the following:

- Participates in team meetings with other departments to keep track of project statuses, hours used and remaining, and communicates any potential issues in project management to the team.
- Communicates between internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
- Works closely with the team to organize and schedule meetings, as requested.
- Keeps track of client billing and supports in invoice collection procedures, when required.
- Assists with drafting sales proposals in a clear, complete, and accurate manner.
- Generates reports and statistics related to the flow of the business.
- Assists in the translation of documents from English to Spanish and from Spanish to English, when necessary.
- Performs other relate administrative duties, as assigned.

**Education, Experience and Skills**:

- A minimum of one (1) year of previous experience in a related position supporting a sales or business development team is required.
- Must be bilingual in English and Spanish, including the ability to translate written correspondence from English to Spanish and Spanish to English in a clear, eloquent, and professional manner.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel is required.
- Must have demonstrated professionalism, including while working under pressure.
- Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities.
- Must demonstrate a high degree of attention to quality, details, and correctness.
- Must have the ability to work both independently and as part of a team.
- Must have the ability to work flexible hours, including late afternoons and early evening, as needed. In this case, the employee would be able to work remotely while flexing their hours, with management approval.

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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