Hotel Reception Assistant
hace 2 semanas
Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Spain. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with numerous awards, including the "Best Hotel Management Company in the World".
Job DescriptionWe are looking for a highly skilled and experienced reception assistant to join our team at Barceló Hotel Group. As a reception assistant, you will be responsible for preparing documents prior to check-in and check-out, maintaining the cleanliness and order of reception areas, and providing excellent customer service.
Key Responsibilities:- Preparation of documents for check-in and check-out
- Maintenance of reception areas
- Telephone answering and handling external calls
- Currency exchange
- Coordination with kitchen and restaurant staff
- Providing information to clients and resolving complaints
To be successful in this role, you will need:
- A minimum of 1 year's experience in a similar role
- Excellent communication skills in English (high level), with a second language being an asset
- Knowledge of office software and reservation systems
- Ability to adapt to changing situations
- Teamwork and customer service skills
- Problem-solving skills
As a reception assistant at Barceló Hotel Group, you will have the opportunity to work in a flexible and collaborative environment, surrounded by a talented team. You will also have access to training programs tailored to your position and career development opportunities within the company.
Estimated Salary:€28,000 - €35,000 per year, depending on experience.
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